Privacy Policy

This Privacy Policy outlines the manner in which Lucky Green Casino (“we”, “us”, or “our”) collects, uses, stores, and protects the personal information of users (“you”, “your”) on our website. This policy applies solely to residents of Australia who access or use the services provided by Lucky Green Casino through our online platform. By accessing our website, you acknowledge that you have read, understood, and consent to the practices described herein. If you do not agree with this policy, you should not use our services.

1. Information We Collect

Lucky Green Casino collects personal information to provide you with gaming services, comply with legal obligations, and ensure the security and integrity of our platform. The types of information we may collect include:

• Personal identification details such as your full name, date of birth, and residential address.
• Contact information including email address and phone number.
• Account details such as username, password, and security questions.
• Financial and transaction information including payment card details, bank account information, and transaction records.
• Device and technical data such as IP address, browser type, operating system, and access times.
• Usage data including your interactions with our website, gaming activity, and preferences.
• Communication records such as correspondence with our customer support team.

2. Use of Collected Information

The information we collect is used for the following purposes:

• To establish, manage, and maintain your account with Lucky Green Casino.
• To process deposits, withdrawals, and other transactions related to your gaming activities.
• To verify your identity and comply with regulatory requirements such as anti-money laundering (AML) and know your customer (KYC) obligations.
• To communicate with you regarding account activity, service updates, and customer support requests.
• To ensure the security, integrity, and proper functioning of our website and services.
• To personalize your user experience and improve our services based on your preferences and activity.
• To comply with applicable laws, regulations, and legal processes.

3. Legal Basis for Processing

We process your personal information in accordance with the Australian Privacy Act 1988 (Cth) and relevant data protection regulations. Our legal basis for collecting and processing your information includes your consent, contractual necessity, compliance with legal obligations, and our legitimate interests in operating the platform securely and efficiently.

4. Disclosure of Information

We may disclose your personal information to third parties in the following circumstances:

• To service providers who perform functions on our behalf, such as payment processors, IT support, and verification services, under contractual obligations to safeguard your data.
• To regulatory authorities, law enforcement agencies, or other government bodies as required by law or to comply with legal processes.
• To affiliated companies within our corporate group, where necessary for the provision of services and subject to appropriate safeguards.
• In the event of a business transfer, merger, or acquisition, your information may be transferred as part of the transaction, subject to continued protection according to this policy.

5. Data Security and Storage

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. These measures include encryption, secure servers, restricted access controls, and regular security assessments. Personal data is stored on secure servers located in jurisdictions that offer adequate data protection standards. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, or as otherwise permitted by law. When information is no longer required, it will be deleted or rendered anonymous in a secure manner.

7. Your Rights

As an Australian resident, you have the right to access, correct, or request deletion of your personal information held by Lucky Green Casino, subject to legal and regulatory limitations. You may also request to restrict or object to certain processing, or to receive your data in a portable format. To exercise your rights, please contact us using the details provided in Section 11 of this policy. We may require verification of your identity before fulfilling your request. We will respond to all legitimate requests within a reasonable time frame and in accordance with applicable laws.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. Cookies are small files stored on your device that allow us to recognize you and maintain your preferences during your visits. You may manage or disable cookies through your browser settings, but some features may not function properly if cookies are disabled.

9. International Data Transfers

Some of our service providers and partners may be located outside Australia. Where your personal information is transferred internationally, we ensure that adequate safeguards are in place to protect your data, consistent with the standards required by Australian privacy law.

10. Changes to This Privacy Policy

Lucky Green Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. Any such changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically to stay informed about how your information is protected.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer at [email protected]. We are committed to addressing your inquiries in accordance with applicable Australian privacy laws.

12. Complaints

If you believe that your privacy rights have been violated or you are dissatisfied with our response to your request, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their official website.